“I always say to my sales staff that the answer to any question is YES…as long as we can reasonably deliver it!!
I’ve listed some commonly asked questions below but if the answer to your query isn’t amongst them, please do contact me and ask as I’m always happy to deal with any enquiry.”
1. I live locally to Truro can I come and collect a piece of Art from you?
Of course. The shop is open Tuesday to Saturday but you can make an appointment outside these hours. If you know what you would like or you have commissioned a piece, I will deliver it for you.
2. Do you frame your pieces of Art? If so how is it sent to me?
I frame some of the pieces. I don’t frame all of them as framing can be a very personal choice. I can offer framing to order or you can have it framed yourself. If I have it framed for you, you only pay for the cost of the frame. I don’t charge more for this service.
However, if the painting is to be posted to you it often isn’t advisable to have it framed. This is for two reasons, firstly it would weigh more and therefore cost more to post but more importantly, there is more likelihood that the painting will be damaged; glass frames can’t be insured when they are posted for that very reason.
3. How will my order be sent to me?
Usually by normal post with signed for delivery. You only pay for the cost of posting. If it is a large painting we can shop about to find the best option.
4. How do I go about commissioning my own piece of Art?
Any way you like! Pop in, call me, email me, Facebook message me – whatever you prefer. I will ask you to think about colours, style, size etc. If you look through the Gallery you will hopefully find a style you like or it will give you an idea. Otherwise just ask – the aim is to work with you and create the painting you want.
Clients do like commissioning pieces, it makes them feel like they have been part of the process.
5. How do I cancel an order?
If I am creating a bespoke painting for you it’s very likely that I will have bought products specifically for you that I would not otherwise have purchased and will therefore have incurred costs.
6. How do I return an item?
If an item is damaged or faulty in some way then contact me and let me know – or bring it into the shop. It’s difficult for me to accept returns on commissions if they have been created specifically for you.
7. My order was damaged in transit how do I go about returning it for a replacement/refund?
All paintings are very well packaged when they are posted but if this does occur, please get in contact and we can work out a plan for you to send it back to me for repair and return. Most items are insured against this eventuality.
8. I'm a fellow artist. How do I go about exhibiting some of my work in your Gallery?
I’m not currently taking work from fellow artists. I have made exceptions where an artist’s work is complimentary to my own and is of a similar style and theme.
9. What forms of payment do you take?
I can accept most forms of payment depending on where you are located and how you have ordered. For example, if you are coming into the shop you can pay by cash or card. If you order by post, I can accept a bank transfer. I can also accept a cheque but please allow a few days for the cheque to clear before I dispatch your painting.
Where paintings are sent by post, I will send you a photo of your piece to ensure you are happy with it before you pay.
10. Do you do Limited Edition pieces of work?
Most of the prints I produce are by their very nature limited edition pieces.
If you like a particular painting, I can often offer a print option too. Prints can be embellished to make them more individual – this has proved useful where the original painting has sold and avoids disappointment!